XROAD Sports

Shipping, delivery & returns

How custom team apparel ships, tracking, and what applies for returns or replacements.

XROAD SPORTS LLC | 2717 Commercial Center Blvd, Katy, TX 77494 | 800-940-0567 | info@xroadsports.com

Delivery

Shipping & delivery

We ship finished custom orders with major express carriers so your team gear reaches the door with clear tracking.

Carriers

Affiliated with FedEx, UPS, and DHL for express door delivery from our production flow to your address.

Typical transit

About 3-5 business days in transit with our courier partners after the order is packed and handed off (estimates, not guarantees).

From 1 box to freight

We handle small team orders through multi-box shipments. Insurance is available for added peace of mind.

Free / express shipping: When your invoice or quote includes free worldwide express shipping (typically after minimum order quantity), shipping is covered per that order’s terms. Rush production, add-ons after the main order, or separate shipments may have their own shipping cost.

Before we ship

Production usually starts after the required deposit clears.
Remaining balance is due before shipment, release, or pickup unless we agree otherwise in writing.
We may hold shipment until all amounts due are paid in full.

Track your order

Use the Team Order Portal for live production status, design approvals, payments, and shipping updates.

Team Order Portal at xroadgear.com (log in with your team account)
Portal overview: Order Tracking

Risk of loss

Delivery timelines are estimates unless guaranteed in a signed writing. Our delivery obligation is met when goods are given to the carrier, made available for pickup, or otherwise released per your order. Risk of loss transfers at that time. Carrier delay alone is not grounds for cancel, refund, or chargeback on an authorized custom order.

Returns

Returns, refunds & replacements

Custom / specially manufactured goods: XROAD apparel is made to your approved colors, logos, names, numbers, and sizes. Approved custom orders are generally non-cancellable and non-refundable after design approval or production start. Full payment terms: Payment Methods & Payment Agreement.

What is not returnable

Change of mind, wrong season timing, or event cancellation
Delayed funding from schools, leagues, parents, or sponsors
Roster changes after production has started
Size preference after you approved the roster / sizing
Dissatisfaction unrelated to failure to match approved specifications

Limited replacement (exclusive remedy)

If an item is defective or materially incorrect compared with your approved specifications, we may replace that individual item after verification. Please contact us within five (5) business days of delivery with clear photos and order details.

Replacement does not cover normal wear, misuse, improper washing, field damage, or subjective dislike after approval. When approved, individual item replacement is your sole and exclusive remedy for covered issues.

How to request help

Email info@xroadsports.com or call 800-940-0567
Include order / invoice number, photos, and a short description of the issue
Do not file a card chargeback for an authorized custom order – see our Payment Methods agreement

Last updated: July 12, 2026. This page covers shipping/delivery and returns/refunds policy for XROAD SPORTS LLC. Returns requests are handled on this Shipping and Delivery page.